Effective Date: 01st May 2025

At MaraapnaStore.in, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Returns

a. Eligibility for Return

You can request a return if:

The product is damaged, defective, incorrect, or incomplete
The return is initiated within 7 days of delivery
The item is unused, unwashed, and in original packaging with all tags and accessories

Non-returnable items include:

Perishable goods (food, plants, etc.)

Personal care or hygiene products

Items marked as “non-returnable” on the product page

b. How to Initiate a Return

To request a return:

Email us at returns@maraapnastore.in with your order ID and issue details
Our team will verify and schedule a pickup (if applicable)
Once the item is received and inspected, we’ll notify you of the return status

2. Refunds

a. Refund Process

After we receive and inspect your returned product:

If approved, your refund will be initiated within 5-7 business days
Refunds are processed to the original payment method (UPI, card, etc.)
For Cash on Delivery (COD) orders, we will request your bank or UPI details to issue a refund

b. Refund Status

You will receive an email confirmation once the refund is processed. If it’s delayed beyond 7 working days, please contact your bank or payment provider.

3. Exchanges

We currently do not offer direct product exchanges. You may return the item and place a new order for the desired product.

4. Cancellations

a. Before Shipping

You can cancel your order anytime before it is shipped. To cancel, contact us at support@maraapnastore.in with your order ID.

b. After Shipping

Once shipped, the order cannot be canceled but you may initiate a return after delivery.

5. Contact Us

For returns, refunds, or cancellations, please reach out to:

Returns Department – MaraapnaStore.in
Email: returns@maraapnastore.in
Support: support@maraapnastore.in
Phone: 7974927275
Address: Tripoliya Gate, Ratlam, Madhya Pradesh 457001